2017 Knowledge Exchange Series – Ontario

Loading Events

« All Events

  • This event has passed.

2017 Knowledge Exchange Series – Ontario

March 29 2017 @ 09:30 am - March 29 2017 @ 03:30 pm

Change is coming, and your shop needs to be ready for it.

In this “can’t miss” event, you will hear about what’s ahead that will disrupt the industry and potentially your business.

Will the Automotive Aftermarket be the next Kodak?

In addition, you will hear about your customer or the customers that got away – what’s driving them to you, what’s driving them to the dealership? How do you fare in comparison to other service shops?


9:30 am – 10:00 am
10:00 am – 10:15 am
10:15 am – 11:00 am
11:00 am – 12:00 pm
12:00 pm – 1:00 pm
1:00 pm – 2:00 pm
2:00 pm – 2:45 pm
2:45 pm – 3:30 pm
3:30 pm
Registration and Continental Breakfast
Welcome and Opening Remarks
Future Direction of AIA and the Aftermarket – France Daviault
Will the Automotive Aftermarket be the next Kodak? – James Carter
Lunch and Networking Opportunity
What’s Driving Your Customers? – Rick Nadeau
How do you fare in comparison to other shops? – Shop PerformanceBenchmarks – Andrew Shepherd
What’s Keeping You Awake at Night? – ASP Panel
Closing Remarks




Complete the form and fax to 613-728-6021 or click here to register to register online.

For assistance with registration, please contact: Tawny Myers at 800-808-2920 ext 230 or email: tawny.myers@aiacanada.com.


France Daviault – Future Direction of AIA and the Aftermarket AIA is in the midst of changing times.

In 2017, it’s all about Knowledge Sharing and ensuring that there is a plan for the future of the aftermarket industry. From labour market research activities to an evaluation of the right to repair framework, AIA is undertaking to lead the way forward in what aims to be a challenging and exciting future.

James Carter – Will the Automotive Aftermarket be the next Kodak?

The Automotive Industry is now in the midst of rapid change. Connected, Autonomous and Electric vehicle technology are all likely to have a huge impact on the Automotive Aftermarket; and when combined with changes in people’s attitudes to car ownership, driving and their overall mobility, the potential for wide spread industry disruption is very real. Explore the issues and coming changes, then ask whether your business is the next Kodak, or the next big success story.

Rick Nadeau – What’s Driving Your Customers?

Have you ever wondered what your customers are buying online? What drives them back to the dealers for service instead of to the aftermarket? What’s more important to your customer — price or quality? In 2016, Quorus Research conducted a survey of over 2,000 consumers asking them these types of questions and many more. The findings of this survey will provide you with powerful insight as to what the path forward needs to look like to enhance the image and the reputation of the aftermarket industry.

Andrew Shepherd – How do you fare in comparison to other shops? – Shop Performance Benchmarks

In 2016, JD Power conducted research on behalf of AIA that looks at what makes a shop successful. Is it quality or quantity? What metrics are used to compare performance across the country and are there differences between how tire shops perform and mechanical shops perform? Are there provincial differences?




March 29, 2017
09:30 - 15:30
Event Categories:

Member-Only Page Access.

Sign in to view member-only content

AIA Membership

  1. Membership Benefits

    Membership in AIA gives you the tools and support you need to make your mark in the automotive aftermarket industry. Here are the benefits.

  2. Current Member Login

    Please note that some content on this website is available exclusively to AIA members. Login now to access the ‘Members Only’ section.

  3. Want to become a member?

    Not a member of AIA? Join online or call 1-800-808-2920.