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CCIF Montreal 2018
May 24 2018 @ 07:30 pm - May 25 2018 @ 03:30 pm
May 24 2018 @ 07:30 pm - May 25 2018 @ 03:30 pm
This registration includes Thursday’s Reception, hors d’oeuvres and food stations as well as Friday’s CCIF meeting, breakfast & lunch. Name badges will be available onsite at the Registration desk as of 6:30 PM on Thursday May 24th and 6:30 AM on Friday May 25th. Early bird registration fee of $109 in effect until Sunday, May 13th. The registration fee as of May 14th is $119. Pre-registration is required. Please note that there are no refunds after May 13th.
CCIF has partnered with WestJet and is pleased to offer delegates a 10% discount off the base fare. To take advantage of this offer, please use the discount code below when making your travel arrangements.
Coupon code (web coupon no.): H0Y40GO
Promo code (for call in reference only): WNR71
Patrice Marcil – Welcome to your Forum
Ryan Mandell – A New Dawn for the Collision and Claims Industries: Trends in the Automotive Tech Revolutions
Mario Tremblay – A discussion panel with collision repairers on profitability
Caroline Lacasse – How well do you know I-CAR?
Daniel Rodrigue – Vehicle and heavy equipment estimation
Pete Karageorgos – Insurers and the Collision Repair Industry
Patrice Marcil – Addressing Fraud in the Collision Repair Industry
Video: W5 on the GO: Project Bumper
Click here to view the agenda.
Click here to download the Speaker Spotlight.
Patrice Marcil, N-A Customer Experience Director – Axalta Coating Systems
Patrice started his career with Axalta as a Technical Training Instructor in 2000 moving to Training and Customer Care Centre Manager, then adding Strategic Planning and Refinish Performance Management responsibilities for Canada. His current role is Learning & Development Director for North America. He graduated from I’Université du Québec à Trois-Rivières in Science of Education in 1996. Patrice started in the automotive Industry in 1979 as part time technician in his father’s shop, advancing to shop manager in 1985 until 1989. He began a second career as a Collision Repair Instructor from 1990 to 2000. During that period, Patrice also worked as Assistant-Editor for a Collision Repair Magazine and an industry consultant for various automotive industry organizations. Patrice is still involved in the Industry representing Axalta Coating Systems at the Canadian Collision Council and the Canadian Collision Industry Forum (CCIF). He has been contributing with I-CAR between 1993 and 2015 from Instructor to Chairman of the I-CAR committee in the province of Québec.
Ryan Mandell, Director of Claims Performance Mitchell International
Ryan Mandell is the Director of Performance Consulting for Mitchell International. Ryan has spent his entire career in the automotive industry and has a wide array of experiences ranging from field claims appraiser, body shop manager, and most recently as a regional director for a large recycled parts supplier in the Pacific Northwest. In his current role, Ryan works hand in hand with insurance executives and material damage leaders to provide actionable insights and consultative direction for their claims organizations. Ryan earned his Master of Arts degree from Northern Arizona University and his Bachelor of Arts from the University of San Diego. Ryan also received the Accredited Automotive Manager designation from the Automotive Management Institute in 2016 and maintains ASE Certifications as both a collision damage estimator and parts specialist. In 2015, he was selected as was one of the top 40 Business and Community Leaders in Western Washington under the age of 40 by Business Examiner Magazine.
Mario Tremblay, President Les Services Consultatifs MJA Inc.
Mario is a trainer, a facilitator and a business consultant who is passionate about the continuous improvement of collision center processes.
He learned automotive painting techniques for about ten years while working for Autos Martel & Héroux inc. and continued his career at BASF, where he specialized in shop management in order to help collision centers improve their performance.
After working for many years with collision centers, Mario joined DuPont High Performance Coatings, now known as Axalta Coating Systems, as the sales director for Eastern Canada. A few years later, he assumed the role of national sales director for DuPont.
After dedicating more than 35 years of his career to the collision industry, Mario founded his own consulting firm in 2017 in order to concentrate on the best management and production methods for collision centres.
Caroline Lacasse, Chair I-CAR Québec Committee
Caroline Lacasse has worked in the automotive industry for more than twenty years. With two diplomas of vocational studies, one in auto body and the other in electronics, as well as a university background in education, she worked as a motor vehicle body repairer (metal and paint) and as a vocational education teacher for almost 10 years. During this period, she was also an I-CAR instructor, educating many motor vehicle body repairers about the concepts of automotive electronics. She was also appointed to train new instructors across the country. Given her deep interest in worker and manager development in the industry, Ms. Lacasse pursued her university studies and received a doctoral degree in occupational and organizational psychology. With this well-stocked toolkit, she enjoys applying her knowledge, her experience and her skills to make a significant contribution to the development of workers and managers in the automotive services industry as a specialist in training and organizational development with her company UPSYLON.
Daniel Rodrigue, Quality controller Groupement des Assureurs Automobiles (GAA)
Mr. Rodrigue holds two diplomas of vocational studies, one in auto body repair and the other in mechanics. He has held various jobs in the automotive sector, including as an automotive paint specialist and refinisher and as a mould preparer and repairer, before joining the Groupement des assureurs automobiles as a quality controller (heavyduty vehicles) in January 2012.
Pete Karageorgos, directeur des relations avec la clientèle et l’industrie Bureau d’assurance du Canada
Détenant plus de 23 ans d’expérience dans le secteur de l’assurance, Pete a amorcé sa carrière à titre de représentant en réclamations d’assurance pour State Farm. Il a ensuite occupé plusieurs postes dans des services d’affaires publiques, de vente, de réclamations, d’assurance-vie, de formation et de développement.
En 2009, il est entré au service du Bureau d’assurance du Canada comme directeur des relations avec les médias avant d’assumer son rôle actuel. Il supervise le Centre d’information aux consommateurs de l’Ontario et la gestion de quelque 10 000 questions par année des consommateurs. Pete est fréquemment conférencier lors d’événements, traitant d’un éventail de sujets d’assurance comme l’assurance des entreprises et la réponse du secteur de l’assurance aux conditions météorologiques extrêmes. Il travaille avec des représentants de sociétés membres sur des questions locales et guide l’Unité mobile d’aide à la communauté du BAC en vue de fournir de l’assistance sur place en assurance aux victimes de désastres. Il a représenté le BAC au sein du groupe consultatif sur le remorquage et l’entreposage du ministère des Services aux consommateurs de l’Ontario.
Pete détient un baccalauréat des arts de l’Université de Toronto, ainsi que les titres professionnels suivants : Fellow, Professionnel d’assurance agréé (FPAA); Fellow, Life Management Institute (FLMI); accréditation en Gestion du risque au Canada (CRM); associé, Service à la clientèle (ACS); CTM (Competent Toastmaster). Membre actif de sa collectivité, il a été vice-président du club de soccer York Jets et entraîneur jeunesse en soccer. Il a siégé au conseil d’administration de COSTI Immigrant Services et été conseiller de l’ancien conseil scolaire de la ville de York. Pete est également membre du réseau Ingage du BAC, soutenant l’approche communautaire depuis 1994.
Montreal Airport Marriott In-Terminal Hotel
800 Place Leigh-Capreol
Dorval, QC H4Y 0A4 Canada