Curbside Chat: The modernization of vehicles and enhancing the customer experience

July 5, 2024

As vehicles become increasingly complex with advanced technologies, the auto care industry is experiencing challenges that impact every area of business—from attracting and training employees to improving customer satisfaction. This Curbside Chat episode dives into these issues, exploring how the modernization of vehicles is reshaping the auto care landscape and the critical need for companies to enhance the customer experience. Host Lorraine Sommerfeld is joined by Costa Haitas, President of The Mufflerman, and Chris Theodoratos, Director of Operations at Mr. Lube + Tires to discuss this topic.

To maintain a high standard of customer service, training employees is essential. With the rapid evolution of automotive technology, continuous training is crucial to ensure that staff are well-versed in the latest advancements. By having knowledgeable staff, they can perform safe, proper repairs and have strong communication with their customers. As a result, businesses will experience an increase in customer satisfaction.

About Curbside Chat

Curbside Chat is a video podcast series that provides auto care industry professionals a forum to speak about the issues important to the Canadian auto care industry with the people who make things happen. Watch now.

Automotive Industries Association of Canada

PO Box 11356 STN H
Nepean, ON K2H 7V1
Canada

Toll Free: 800.808.2920
Telephone: 613.728-5821

General Inquiries
info@aiacanada.com

Media Inquiries
communications@aiacanada.com

Park N Fly Benefits

How the program works

Members select their departure city from the drop-down menu
1. Choose Valet or Self-Park where applicable
2. Enter their outbound and return dates
3. Click find your rate
4. The rates will automatically load
5. Print a copy of the coupon
When exiting the lot
1. Scan the printed Park’N Fly coupon at the Self-Park pay station
If members are using a Valet location
- Hand a copy of the printed voucher to the agent at check-out or give them the discount code 1120313 once the code is entered by the agent the rate will automatically append to the AIA Canada rate program.
Discount Code 1120313
At check out members simply scan their pre-printed coupon the Valet or Self-Park pay station
When exiting the lot
- Select form of payment
  1. Credit card
  2. Debit card
- If they have any difficulties simply
  1. Manually enter 1120313 at the pay station and the rate will be applied
- Scan the Park’N Fly ticket