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Talent development in auto care: Building the next generation of leaders 

In Canada’s competitive auto care industry, every business, whether a busy urban service centre or a family-owned shop in a small community, faces the same challenge: retaining skilled people in a tight labour market. For many, the answer is not only about recruiting. It is about growing leaders from within....

Training to transform: Tristan Galarneau’s visionary approach 

In this interview conducted by Mario Comtois, member of the AIA Canada Quebec Division, Tristan Galarneau, director of training and accreditation at VitrXpert and co-owner of the franchise, shares his unconventional journey, marked by a passion for automobiles and an ability to seize opportunities.  What does your role entail?  At...

From survival to success: How collision shops can thrive in a tightening market

Canada’s collision repair industry is navigating an increasingly complex landscape. Rising equipment costs, tighter margins, and growing pressure from insurers demand more than technical skill to thrive. For shop owners seeking to strengthen operations and drive long-term success, focusing on key areas, such as marketing, customer loyalty, and partnerships, can...

App-based connected services: Common questions and considerations

Have you had an experience where the vehicle notified the owner that it was being moved while it was in your repair facility? App-based connected services are available from many vehicle makers and may require special considerations before beginning repairs.  Telematic systems, such as OnStar, have been offered in Canada...

Futureproofing the auto care industry: Embracing EVs, AI, and predictive maintenance 

Canada’s auto care industry is on the cusp of a decade marked by rapid transformation. As technologies like electrification, artificial intelligence (AI), and predictive maintenance deeply integrate into vehicles and operations, the longstanding frameworks supporting the auto care sector are being redefined in real time. Futureproofing has evolved from a...

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