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Career Opportunity - Knowledge Manager

Knowledge management at AIA


Knowledge management is the process of creating, sharing, using and managing the knowledge and information of an organisation. It refers to a multidisciplinary approach to achieving organisational objectives by making the best use of knowledge. The AIA Knowledge Manager leads a team that is responsible for identifying, collecting, synthesizing, organizing and managing organizational knowledge in support of business units across the association. The team, called the Knowledge Hub, includes a Knowledge Transfer Specialist, a Policy Analyst, a Project Manager,  a Membership Coordinator and a Business Analyst/AMS Specialist.

Core Responsibilities


The Manager of Knowledge manages the Knowledge Hub Team and therefore the following portfolios: Market Research, Business Analytics, and Policy Research.

Job Responsibilities



  • Manage the knowledge hub team – including performance management

  • Manage research projects including managing the contractual and logistical components of research development (finding vendors, managing contracts, etc.).

  • Identify areas of research that would benefit the membership or other stakeholder relationships;

  • Manage full implementation of AIA’s knowledge management framework;

  • Ensure the accuracy and reliability of information used to support AIA projects and initiatives;

  • Develop relationships with stakeholders that are beneficial to the AIA Knowledge framework;

  • Monitor the automotive industry to identify emerging issues and trends, and relevant technological, business, and policy developments;

  • Providing timely assessment and summaries of significant technological, business and policy developments;


Knowledge and Experience



  • Minimum of 3 years of experience managing a team

  • Minimum of 2 years of experience managing complex research projects

  • Experience managing, interpreting or conducting research (primary or secondary research)

  • Experience engaging with federal and provincial government stakeholders

  • Understanding of Knowledge Management and its role in an organization

  • Experience managing membership programs within and association or organization is an asset

  • Solid writing and editorial experience in both official languages

  • Ability to present to and interact with association members and various external stakeholders

  • Highly responsible regarding deadlines and commitments.


Supervisory Responsibilities


Manage Knowledge Hub Team

  • Day to day

  • Semi-annual performance appraisals

  • Professional development


Working Conditions


Full time. On location work. Computer work. Minor travel required. Overtime as required. Compensation level 5 with benefits package.

Please send your cover letter and resume to the attention of Didina Kyenge at Didina.kyenge@aiacanada.com.
Application deadline is February 23, 2018.