Want to Improve Your Repair Shop's Customer Service and Increase Trust with Your Clients? Check Out Our Latest Report - Repair & Maintenance: Views of 2,000 Canadians

You're a vehicle repair shop owner confident about your technicians and the service you provide. However, lately, you have been noticing that the number of cars coming to your shop has been dwindling year after year. Is it the dealerships that are taking away the bulk of servicing jobs or is it the rise of the eager D-I-Y-ers who are eating away at your business?

This report attempts to answer such questions by approaching the subject of vehicle repair and maintenance from a grassroots level. It explores the behaviours and attitudes of car owners towards vehicle maintenance and repair (M&R); how much priority they assign to M&R; whether a maintenance schedule is followed; the role of dealerships; and more.

Offering insights into the minds of 2,000 Canadian car-owners, this report is part three of the Consumer Behaviour Series:

  • E-tailing: Online Shopping Habits of Canadian Car Owners

  • Car Care Information: What Media Channels Are Canadians Using?

  • Repair & Maintenance - Views of 2,000 Canadians

  • Connected Car: What Data is Your Car Generating

AIA Canada members, grab your FREE copy now!

Members: Download your FREE copy via login to your account.

Non-member price: $199

For more information, please contact Communications at:
180 Elgin Street, Suite 1400 Ottawa, ON K2P 2K3
1-800-808-2920, ext. 233