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(Executive summary) At Your Service: How Do Canadians Select Their Automotive Repair Shop?

Executive summary

A large part of being successful in business is understanding what keeps some customers coming back and what drives others away. Building customer loyalty is key to any business’ long-term survival.

With research showing that retaining an existing client base offers a far better return on investment than acquiring new customers, knowing what Canadian car owners look for in a service provider is of paramount importance. AIA Canada’s latest report, At Your Service: How Do Canadians Select Their Automotive Repair Shop offers key considerations.

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Automotive Industries Association of Canada

PO Box 11356 STN H
Nepean, ON K2H 7V1
Canada

Toll Free: 800.808.2920
Telephone: 613.728-5821

General Inquiries
info@aiacanada.com

Media Inquiries
communications@aiacanada.com

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