The View from Here: 2015 Productivity Benchmarks in the Canadian Automotive Service Sector

In 2015, the Automotive Industries Association of Canada (AIA Canada) sponsored a survey of 572 Automotive Service Providers (ASPs), with a view to assessing the size, sales performance and intentions of the Canadian service sector. In comparison with a similar study in 2010, the hours sold per transaction show only minor change, suggesting that the efficiency of Canadian operations has changed little.